This introductory course covers the importance of diplomacy and how to communicate with tact during sensitive situations. Throughout this course you will see examples of diplomatic responses versus responses that could use a little refinement. You’ll discover strategies for dealing with difficult or aggressive people. You’ll also have the opportunity to practice what you’ve learned. Finally, we’ll the importance of building trust and how this leads to healthy communication habits.
This course focuses on both communicating with coworkers and clients or customers. However, these skills can be applied to many situations.